tag:blogger.com,1999:blog-5343939021922948155.post8372495464116459742..comments2024-03-25T00:38:06.544-07:00Comments on My Dear Trash: Negative FeedbackLaura Lofgreenhttp://www.blogger.com/profile/01628456888272496694noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-5343939021922948155.post-87361174512310473932010-08-18T23:07:30.060-07:002010-08-18T23:07:30.060-07:00I read this a while back and had to return and rea...I read this a while back and had to return and read as it has now happened to me. I had an email from a buyer that the overalls they received had a broken strap, they were "tricked", and wanted to know what I could do for them. Of course, I respond with an apology, that I pride myself with my 100% feedback (as if to say that I don't trick people), I am willing to work this out to their satisfaction, ask what they would like assuming return of purchase price and postage, and explain that it was an oversight on my part and I did not notice a broken strap. I am laying in bed anxious for a response. I can't sleep and begin playing with my iPhone Ebay app and click on feedback only to find that within minutes of sending me the original email, they also left negative feedback for me stating they were "robbed" prior to allowing me to respond. Well I couldn't take it. I got up and went to the computer so that I could send them a second email stating that I noticed their feedback and was saddened with their haste in not allowing me to make this right for them. I also stated that I looked forward to hearing from them and working this out again to their satisfaction and that I now sadly will have to pride myself with 97.4% positive feedback. I figure kill them with kindness or make them feel really rotten for not thinking this through. It is a newbie too! Now I am writing this :) I hope to get some rest soon.Tracey @ bitsandpiecesofthebetterlifehttps://www.blogger.com/profile/06892648216130909035noreply@blogger.comtag:blogger.com,1999:blog-5343939021922948155.post-78733806699479843832010-05-13T07:51:08.137-07:002010-05-13T07:51:08.137-07:00Laughing at the "white hair on it, may have t...Laughing at the "white hair on it, may have to wash" Really? Not washing before wear? Just the idea of not washing before wearing, ewwwww....<br /><br />As for my buyer, she's sending her faded overalls back for a full refund including her return shipping. I tried to explain my side of the argument, but she was hostile from her neg feedback to me trying to find a solution. My new years resolution was to seek Peace, in life, in everything so I can't wait to get this all resolved!!<br /><br />Keep up the good work Laura and Kelly, this is truly the best blog i've stumbled upon and keeps me motivated to get some junk out of my house and into the ebay world!mommyof3joysnoreply@blogger.comtag:blogger.com,1999:blog-5343939021922948155.post-45777964905643417162010-05-13T02:44:06.622-07:002010-05-13T02:44:06.622-07:00Hi Kelly. I am a buyer with Ebay and I decided to...Hi Kelly. I am a buyer with Ebay and I decided to let you know that a buyer's product took almost one month to get to my house. Yes, I was angry, but I would not put it on paper. Found out that she had death in her family and had to leave before shipping my product. Eventually I received my item, and left positive feedback. Negative feedback is like a slap on the face but on paper. It wounds deeply. You cannot take back harsh words when you are angry. Thank you.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5343939021922948155.post-37557101863001346132010-05-12T23:41:42.967-07:002010-05-12T23:41:42.967-07:00I think Yanni would have just put me in a more sou...I think Yanni would have just put me in a more sour mood, but that's an entirely different point.<br /><br />Great job Laura. Thrift store hats off to you. Way to take the higher road. Although, because I know you so very well, I could interpret the sarcasm in your responded e-mail & it was just the jab needed to let her know she was out of line. :)<br /><br />I need to learn to not get so mouthy when someone ticks me off. Here's to step one thanks to you. Oh & thank you so very much for the pizza tonight. Delish!Heatherhttps://www.blogger.com/profile/13655639365540749788noreply@blogger.comtag:blogger.com,1999:blog-5343939021922948155.post-24626525102320403782010-05-12T22:54:55.240-07:002010-05-12T22:54:55.240-07:00My side still hurts from laughter from the point Y...My side still hurts from laughter from the point Yanni entered the conversation.<br /><br />Glad it all worked out!BellaLovesPinkhttps://www.blogger.com/profile/02924655119356752150noreply@blogger.comtag:blogger.com,1999:blog-5343939021922948155.post-77568962452142310252010-05-12T18:02:08.566-07:002010-05-12T18:02:08.566-07:00First I have to tell you I have never been so move...First I have to tell you I have never been so moved to leave a comment but for this I must step out of the box.... If you could see me now you would know I am standing and applauding you with everything I am! People get angry at situations in their lives and look for someone to take it out on. Typically that creates a whirlwind of more anger and it spreads like a vicious cancer. The way you handled this diffused her anger with love. This is obviously exactly what she needed. If we all approached our daily lives with love in our hearts and in our actions the world would be trasnformed within our lifetime. Thank you for being part of the solution!Bobbyhttps://www.blogger.com/profile/16748190188470677971noreply@blogger.comtag:blogger.com,1999:blog-5343939021922948155.post-29488486386933079032010-05-12T15:42:45.072-07:002010-05-12T15:42:45.072-07:00Oh people stink! I will give you a little tip I k...Oh people stink! I will give you a little tip I know. If you ship thru paypal you can get a tracking number and delivery confirmation for no extra charge. I don't do near as much as you do but maybe this will help.Anonymoushttps://www.blogger.com/profile/18286125864919223805noreply@blogger.comtag:blogger.com,1999:blog-5343939021922948155.post-54756487936614961912010-05-12T14:21:44.092-07:002010-05-12T14:21:44.092-07:00Last week someone held payment on paypal saying sh...Last week someone held payment on paypal saying she had not received the shirt she bought. I looked it up and the auction ended on the 30th, she paid on the 3rd and on the 5th she filed the complaint. What the heck?? The shirt went out on the 3rd or 4th. She said she got an email from ebay saying the item was no longer available or something. She never contacted me. I'm contacting her today to see that she got the shirt.<br /><br />JaimeAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-5343939021922948155.post-20929987464757182972010-05-12T13:59:32.446-07:002010-05-12T13:59:32.446-07:00I just received an email from one of my customers ...I just received an email from one of my customers saying they love the skirt but there appears to be some white hair on it and now they have to wash it. I'm not sure what they want me to do. I apologized, but also explained that the clothes I sell are pre-owned and washing before wearing is highly recommended. I'll have to see if this will be my first negative feedback. I used to worry about getting negative feedback, now I figure it will happen sooner or later. I'll have to go pick up a Yanni CD! (notice the exclamation point)Kelly Biggs at A Little Biggs Of Everythinghttps://www.blogger.com/profile/08475947407627268395noreply@blogger.comtag:blogger.com,1999:blog-5343939021922948155.post-45725110584408658142010-05-12T13:02:09.260-07:002010-05-12T13:02:09.260-07:00;( A lady just gave me negative feedback because a...;( A lady just gave me negative feedback because a pair of USED overalls were faded when she received them. Listed clearly in my auction that the jeans were used, worn and faded. She had a whopping 9 feedback comments, 1 negative for me and a neutral for someone else. thanks for ruining my 100% feedback newbie!!!<br /><br />PS-you are truly my inspiration Laura!!!! I think you should do a seminar about postage. I keep underestimating and costing myself money :(Mommyof3joysnoreply@blogger.com